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On Tuesday, March 19, 2019, the Board of Trustees approved a contract with Mountain Waste & Recycling to provide residential trash and recycling service within the Town of Carbondale. Below are some frequently asked questions and answers related to the new residential trash and recycling service.
Since fall 2017, the Carbondale Trustees have discussed offering trash hauling services at 15 Town Board meetings open to the public. At these meetings public input was gathered, and considered every step along the decision-making process. Public input was also gathered via on-line survey, at the Farmers Market, during First Friday festivities, and at an open-house meeting at Town Hall.
From this the Trustees identified 3 goals for the way Carbondale manages solid waste/trash. The 3 goals identified were:
- To reduce the impact of trash hauling services on our streets,
- To decrease wildlife interactions with bears and other wildlife, and
- To do our part as a community to reduce the amount of trash going into landfills.
This environmentally friendly initiative, will be implemented this summer! Citizens can enroll in trash hauling services in 2 ways.
- On the Town of Carbondale website at www.carbondalegov.org
- In person at Town Hall
Sign-ups must be completed by June 30th, or citizens will be auto enrolled in the medium sized trash service and medium recycling. New services will begin on September 30th.
Below are some frequently asked questions and answers related to the new residential trash and recycling service.
How did this come about? Information about the Residential Trash & Recycling Public Process
In the fall of 2017, the Town Board of Trustees identified three main objectives that they hoped to achieve by making changes to the way municipal solid waste was handled in Carbondale. The three objectives are:
Following the development of the three main objectives, to help guide future discussions and provide needed waste hauling industry information, the Town enlisted the help of a consultant with expertise in waste hauling and waste diversion. The consultant was able to provide valuable data related to trash composition, recycling, best practices, volumetric pricing and other industry-specific data which was used throughout the public process.
Since the fall of 2017, this topic has been discussed at 15 different Town Board meetings. During this process public input was solicited at a number of events around town including the Farmer’s Market, First Friday, and an open-house meeting at Town Hall. Various forms of media were also used to inform the public and solicit their input including: Facebook, newspaper ads and articles, radio interviews and information on the Town’s website. In addition, the website also included an on-line survey that was taken by over 100 people. Several written surveys were submitted as well.
Based on the discussions at the Board meetings, public input and input from the waste haulers who serve Carbondale, the Board decided to move toward a system where residential waste hauling services are provided through a town-administered contract. The first step in that process was to solicit requests for proposals (RFP) for this service. On January 4, 2019 the Town released the RFP, and two companies, Mountain Waste & Recycling and Waste Management provided proposals for the work before the February 22, 2019, deadline.
Staff reviewed the two proposals and both proposals were determined to meet the requirements of the RFP. After considerable review, staff recommended that the Board award the contract for residential trash and recycling to Mountain Waste & Recycling. This item was placed on the agenda for the meeting on March 19, 2019, and the Board did award the contract to Mountain Waste & Recycling.
Over the next several months, staff will be working with Mountain Waste & Recycling to implement the new contract. This will involve producing informational materials that will be distributed to customers explaining the available service levels so that they can choose the appropriate service during the service selection period between June 1 and June 30, 2019. During this time, staff will also be working to develop on-line forms that can be used during the service selection process.
Who does the new residential trash and recycling contract affect?
This contract covers all single-family and multi-family less than eight (8) units within the Town limits.
When does the new residential trash and recycling service start?
The first trash and recycling pickup will start the week of September 30, 2019.
How will the billing work for the new residential trash and recycling service?
Billing for trash and recycling will be included on your monthly Town water & waste water utility bill.
Trash collection in my neighborhood is taken care of by my home owners association (HOA). Will that end the week of September 30, 2019?
HOAs who have a contract for trash collection will be allowed to finish out their existing contracts, but the contracts cannot be extended past their current expiration date. Once the contract has ended, everyone in the HOA will be moved to the Town contract. The Town is aware of the following HOAs that have contracts: River Valley Ranch, Hendrick Ranch, Keator Grove and Crystal Valley Mobile Home Park. If you are a member of another HOA that has a contract for trash collection, please call 510-1217 and let us know so we can track those existing contracts as well.
Under the new residential trash and recycling contract, will I have options on the size of my trash and recycling containers?
The contract has four (4) trash container options: Super Saver, Small, Medium and Large. You will also be able to choose between Medium and Large recycling containers. You can also choose a wildlife resistant container if you want one. For more information on container sizes and pricing, see the FAQ at the bottom of this webpage entitled, "Residential Trash and Recycling Service Levels and PRICING."
How do I sign up? How do I let the Town know what service I want?
The service level selection period will be from June 1 to June 30, 2019. Customers who do not contact the Town during this time to select a service level will default to the Medium Trash with Medium Recycling option. More details on the service level selection process will be shared as they become available.
The Town is developing an on-line form that can be filled out and submitted electronically. In addition, there will be a kiosk set up at Town Hall for those who would like to come in and use it to submit the form electronically. Residents can also sign up at First Friday's, Farmers Market's, and other locations around Town in person. Paper forms will be mailed with June utility bills for those who prefer to sign up via paper. During this process, the Town will be switching on-line bill pay vendors. ALL utility customers wishing to use or continue to use on-line bill pay will be required to sign-up with the new vendor during the month of June.
Can I "opt-out" of the new residential trash and recycling service?
You have the option to choose a different hauler, but you will still have a charge on your utility bill for the Town’s residential trash and recycling service.
Is recycling included in the cost, or will that be an additional charge?
Recycling is included in the cost of all service levels. There will not be an additional charge for recycling, but it will also not reduce your bill if you choose not to use it.
What will be happening between now and the week of September 30, 2019?
Below is a list of dates showing the major steps between now and September 30th:
What if I have additional questions?
The Town is currently working with Mountain Waste & Recycling to develop an implementation plan and additional information related to the new residential trash and recycling service, so there may be some questions that we are not able to answer at this time.
Beginning on May 20, 2019, customers can call (970) 510-1202 for dedicated staff that can answer questions and provide more detailed information on the implementation plan and service level selection process.
Residential Trash and Recycling Service Levels and PRICING