When are accounts payable processed?
Invoices are submitted by each department on the first and third Tuesday of every month for processing. Final approval for payment is given by the Board of Trustees on the second and fourth Tuesdays of each month. Checks are then mailed the following day.
Can accounts payable checks be picked up at Town Hall?
Town of Carbondale requires that all checks to vendors be mailed.
I performed a service for the Town. Are taxes withheld from my check?
You will receive a 1099-MISC at the end of year if services performed for the Town of Carbondale during the calendar year are $600 or greater.
I was paid less than $600, but I still had to fill out a W-9 form. Why?
Town of Carbondale requires a W-9 form for all new vendors and periodically on existing vendors, regardless of the amount paid. Filling out a W-9 form initially insures that we have correct information for 1099 reporting in the event that you are paid $600 or more throughout the year.
When do I get my utility bill?
Utility bills are mailed on the first business day of each month for the prior month’s usage.
When is my utility bill due?
Utility bills are due by midnight on the last business day of the month.
How can I pay my utility bill?
Payments can be made by cash, check, money order or credit card. There is a drop box for utility payments on the southside entrance of Town Hall. We accept Visa, MasterCard, and Discover Card at Town Hall. We do not accept payment by phone, regardless of the payment method.
You may also go online to xpressbillpay.com to set up autopayments.
I am purchasing a property in Carbondale and need to set up service for water and sewer. Who should I contact?
Congratulations! The title company should notify the Town of Carbondale of your upcoming closing, and we will have an account set up for you on the day of closing. Feel free to contact us at (970) 963-3140 to confirm that your account is set up, and we have the correct information.
I am selling my place in Carbondale and need to turn off service. Who should I contact?
The title company should notify Town of Carbondale of your upcoming closing, and we will read your meter for a final time. We will activate the buyers’ account on the day of closing. Service will not be shut off. Feel free to contact us at (970) 963-3140 to confirm that we have the correct information.
I am leasing a residence in Carbondale, and need to set up service. Who should I contact?
Water and sewer accounts remain in the name of the owner of the property, or landlord. You will need to make arrangements with your landlord to pay your bill, or you can always call Town Hall after the first of the month at (970) 963-2733 to find out how much to pay.
What should I do when I move from a property that I am leasing?
Your landlord should notify Town Hall that their tenant is moving out, but to be on the safe side, you should notify Town Hall as well. Upon notification, we will do a final read on the meter, and you can make arrangements with your landlord to pay the final bill.
What is the S-WTR fee on my bill?
The Board of Trustees approved the $2.00 per month fee specifically for storm water collection and treatment regulation compliance. We are currently employing an engineering consultant to advise us on what steps we need to take to maintain compliance with EPA and State regulations. A report will be compiled and presented to the Board upon completion of this study. The fee will be reviewed annually.
Why is my bill so high?
Small leaks or running toilets can really add to your water usage. Consider some of the following things if your water usage seems high:
- Check for leaky faucets or running toilets.
- Did you have guests? More people = more showers, more laundry = more usage
- Have you done any outside watering?
- Could you have a leak in your sprinkler system?
If you answered no to all of these questions, we would be happy to come out and re-read your meter.
How can I reduce water usage?
Saving water is easy; it just requires some extra attention to your usage. Consider limiting showers to one per person per day, turning the water off while brushing your teeth, keeping a bottle of water in the refrigerator instead of letting the faucet run while the water gets cool. For a little extra money, you can install new aerators on your faucets for more efficient flow and replace existing sprinkler heads with more efficient models. And if you are considering larger purchases, look at energy-efficient appliances and water systems. The new high efficiency washing machines use almost HALF of the water as compared to the older inefficient machines.
Visit www.h2ouse.org for some other water saving tips.